Refunds

Return Window
We accept returns within 30 days of purchase. Items returned after 30 days are not eligible for a refund or exchange.

Eligibility
To qualify for a return:

  • Items must be unused, in the same condition you received them, and in the original packaging.
  • Non-returnable items include:
    • Perishable goods (food, flowers, newspapers, magazines)
    • Intimate or sanitary products
    • Hazardous materials or flammable liquids/gases
    • Gift cards
    • Downloadable software
    • Certain health and personal care items

Partial Refunds may be granted for:

  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Books, CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

Refund Process

  • Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
  • Approved refunds will be credited to your original payment method within several business days.
  • If you haven’t received a refund yet, check your bank and credit card account first. Processing times may vary. Still missing? Contact us at info@shopatftc.com.
  • Sale items cannot be refunded. Only regular-priced items qualify.

Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, email info@shopatftc.com and send your item to:
    3553 Atlantic Ave #186, Long Beach, CA 90810

Gifts

  • Items purchased as gifts: you will receive a gift credit once the item is returned.
  • If the gift was shipped to the giver, the refund will go to the original purchaser.

Shipping returns

You are responsible for return shipping costs, which are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

Send returns to:
3553 Atlantic Ave #186, Long Beach, CA 90810

Need help?

Contact us at info@shopatftc.com for any questions regarding refunds or returns.